FAQs

Our website management plans start from £99 per month and include WordPress core updates, plugin updates, daily backups, uptime monitoring, security scanning, and up to 1 hour of content changes per month. Higher-tier plans include performance optimisation and priority support.

Critical issues like site downtime or security breaches are addressed within 2 hours during business hours. Non-urgent requests like content updates are completed within 1 to 2 business days. We monitor all managed sites 24/7 with automated alerts.

We test all WordPress core, plugin, and theme updates on a staging environment before applying them to your live site. Updates are applied weekly during low-traffic periods. If an update causes a conflict, we roll back immediately and resolve the issue before reapplying.

We install web application firewalls, enforce strong password policies, enable two-factor authentication, run daily malware scans, keep all software updated, and maintain off-site backups. If a site is hacked, our recovery process restores a clean version within hours.

Yes. We handle full hosting migrations including DNS configuration, SSL certificate setup, database transfer, file migration, and email routing. We test everything on the new server before switching DNS to ensure zero downtime during the move.