Bespoke AI Voice
Agent

AI-powered voice agents that sound human, act smart, and get the job done; across departments.

Neo
in Action

From booking a buffet reservation to scheduling a pharmacy service or ZOA installation, Neo handles it all. Get support for company registration with an accountant, request emergency vehicle assistance, or check if your prescription is ready—Neo answers every call, so you never miss an opportunity to connect.

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Scheduling a consultation for small business incorporation.

Booking a ZOA home installation appointment.

Booking a buffet reservation for a Family Event.

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Transform the Way Your Business Communicates – image 410x276

Professional
AI Voice Solutions

Transform Your Business

Transform the Way Your Business Communicates

Meet your next-generation AI-powered voice assistant—a smart, multilingual, context-aware system designed to streamline customer interactions across industries. From call centers to healthcare, eCommerce to government services, our voice-enabled AI solution empowers your brand to provide human-like, 24/7 support with unmatched accuracy and scalability.

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About Us

Applications of AI Voice Agent

Industry Specific intelligence

AI voice applications revolutionize industries by automating customer interactions, streamlining operations, and providing 24/7 multilingual support. From healthcare appointment scheduling to financial inquiries, eCommerce assistance, and government service automation, voice AI enhances efficiency, personalization, and user satisfaction across diverse sectors.

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Healthcare

AI scheduling assistant handles appointments, prescription refills, symptom checks, and patient follow-ups 24/7.

Retail & eCommerce

Voice-based customer support manages product inquiries, order tracking, returns, and personalized promotional offers.

Banking & Finance

AI voice agent delivers balance updates, fraud alerts, transaction details, and basic financial assistance securely.

Food & Beverage

AI voice system manages orders, table reservations, delivery tracking, and loyalty program participation effectively.

Government Services

Conversational voice agent shares service updates, processes public queries, tracks documents, and offers helpline automation.

HR & Recruitment

AI receptionist screens candidates, schedules interviews, answers employee FAQs, and improves HR communication workflows.

Travel & Hospitality

Smart voice concierge assists with bookings, cancellations, check-ins, and real-time itinerary or travel updates.

Call Centers / BPOs

Automated voice receptionist provides tier-1 support, lead qualification, call routing, and high-volume call handling.

Real Estate

AI-powered voice assistant schedules property visits, shares listings, collects tenant data, and answers inquiries.

Education

Virtual school assistant manages admissions, event reminders, fee inquiries, and student or parent notifications easily.

Automotive

Voice AI schedules test drives, books services, shares inventory status, and sends maintenance reminders automatically.

Utilities & Telecom

Voice interface helps with outage alerts, bill payments, plan changes, and complaint registration in real time.

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Streamlining Pharmacy Communication

Streamlining Communications

Our AI Voice Agent revolutionizes how pharmacies handle routine communications, ensuring efficiency and enhanced patient satisfaction. By automating common inquiries and tasks, staff can focus on more critical responsibilities, reducing wait times and improving service quality. This intelligent system manages everything from prescription status checks to appointment scheduling, providing patients with immediate, accurate information around the clock.

Automated Inbound Call Handling
Efficiently addresses patient queries about prescription statuses, pharmacy hours, directions, and service availability like flu shots or travel vaccines.

Seamless Prescription Management
Verifies patient details and processes repeat prescription requests, ensuring timely medication refills without manual intervention.

Core Features

Core Features of Our AI Voice Agent

Our AI Voice Agent harnesses advanced technologies to deliver seamless, intelligent, and human-like conversations. By integrating Natural Language Processing (NLP), Automatic Speech Recognition (ASR), and Text-to-Speech (TTS), it ensures accurate understanding and natural responses. With capabilities like intent recognition, entity extraction, and context awareness, it adeptly manages complex interactions, enhancing customer engagement and satisfaction across various industries.

Natural Language Processing

Enables the agent to comprehend and interpret human language, facilitating meaningful and context-aware conversations.

Automatic Speech Recognition

Accurately transcribes spoken words into text, ensuring reliable understanding across diverse accents and environments.

Text-to-Speech (TTS)

Converts text responses into natural-sounding speech, providing a human-like interaction experience for users.

Intent Recognition

Identifies user intentions to deliver appropriate responses, streamlining interactions and enhancing user satisfaction.

Entity Extraction

Extracts key information like names, dates, and locations to personalize and contextualize conversations effectively.

Context Awareness

Maintains the flow of conversation by remembering previous interactions, enabling coherent multi-turn dialogues.

Enhancing Engagement & Operational Efficiency

Enhancing Patient Engagement & Operational Efficiency

Beyond basic inquiries, our AI Voice Agent offers advanced functionalities that significantly enhance patient engagement and streamline pharmacy operations. From appointment bookings to multilingual support, the system ensures comprehensive care and accessibility for all patients. By automating these processes, pharmacies can reduce administrative burdens, minimize errors, and provide a more personalized patient experience.

Appointment Scheduling & Reminders

Books appointments for services like blood pressure checks and sends automated reminders to reduce no-shows.

Patient Information Verification

Collects and confirms essential patient details, ensuring accurate records and compliance with data protection regulations.

Delivery Coordination

Automates calls to confirm delivery times or address changes, enhancing the efficiency of home medicine deliveries.

Symptom Triage Assistance

Guides patients through symptom checks, directing them to appropriate care pathways based on their responses.

Inventory Inquiries Handling

Responds to stock availability questions from care homes or clinics, ensuring timely information dissemination.

Multilingual Support Services

Provides assistance in multiple languages, ensuring non-English speaking patients have equal access to pharmacy services.

White Labeling

Rebrand our AI Voice Agent as your own, ensuring consistent customer experiences under your unique brand identity.

Different Call Scenarios

AI Inbound Call

Appointment Scheduling

Qualify or filter customer

Discovery Call

Meeting Confirmation

Reminder Call

Service Package Upsell

Payment Follow up

AI Outbound Call

Opening Hours

Location

Scheduling Meeting

Billing Issue

Cancel/change appointment

Cancel Service

Forward Calls to relevant Person

Functional Capabilities

Functional Capabilities

Call Transfer to Human Agent

Escalate queries that require human intervention

Omni-Channel Compatibility

Available on phones, web apps, mobile apps, and smart devices.

Voice Biometrics

Securely authenticate users with advanced voiceprint verification.

AI Agent Features

Custom Script Design

Fully tailored conversational scripts built around your unique workflows and business goals to ensure relevant, effective, and natural voice interactions at every step.

Branded Voice Persona

Define your AI’s voice with custom accent, tone, and vocabulary to reflect your brand’s identity and improve user comfort and familiarity during interactions.

White-Labeled Experience

Deploy the voice agent with your brand identity, including custom voice responses, logo integration, and interface that keeps your customer experience completely on-brand.

Branded Management Portal

Use a custom domain and management portal—perfect for resellers, agencies, or service businesses offering productized AI voice solutions under their own brand.

Conversational Intelligence

Utilizes context-aware dialogue, adaptive flows, and sentiment detection to trigger actions like escalations, summaries, CRM updates, or automated follow-ups via email/SMS.

System Integrations

Seamlessly integrate with calendars, helpdesks, billing platforms like Xero/QuickBooks, or use APIs and webhooks for real-time data synchronization and task automation.

Insightful Dashboard Tools

Access live monitoring, performance analytics, and call recordings. Manage scripts, view audit logs, and make data-backed decisions—all from a central dashboard.

Omnichannel Voice Access

Deploy across inbound/outbound phone calls with secure role-based access—ensuring the right controls for teams, agents, and use-case-specific deployments.

Analytics & Optimization

Real-Time Usage Reports

Track conversation volume, duration, and success metrics for continuous service improvement.

Sentiment & Emotion Detection

Analyze tone, emotion, and mood in real-time to better understand customer experience and satisfaction.

AI Voice Agent Performance

Evaluate agent accuracy, resolution rate, and response quality with intelligent scoring algorithms.

Voice Feedback Collection

Capture user feedback directly through voice interactions to improve satisfaction and functionality.

Conversation Transcripts & Insights

Review full call transcripts with smart keyword tagging, behavioral cues, sentiment analysis, and actionable interaction insights.

Custom KPI Dashboards

Monitor personalized performance metrics with real-time visuals tailored to your business goals.

🎯 Why Choose Us?

Scalable Cloud-Based Voice Service

Easily scales with your business, ensuring reliable and secure voice automation at any size.

24/7 Virtual Receptionist Availability

Never miss a customer—our AI receptionist works around the clock without breaks or downtime.

Branded, Adaptive Conversation Bots

Customize voice, tone, and scripts to reflect your brand personality and business requirements.

Voice-Activated Scheduling System

Automate bookings and reminders through seamless calendar and telephony integration with voice commands.

Remote, Multilingual Customer Support

Offer consistent, human-like support in multiple languages across global markets and time zones.

Real-Time Insights & Analytics Dashboard

Monitor performance, sentiment, and engagement with actionable data to optimize conversations and outcomes.

Let Conversational AI System Transform Your Customer Experience!

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Latest Blog & Articles on AI Voice Agent

Stay updated with vital insights.

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FAQ’s

Frequently asked question

What is an AI Voice Agent?

An AI Voice Agent is a virtual assistant that uses speech recognition and natural language processing to interact with customers via voice.

How does the AI Voice Agent integrate with my existing systems?

Our solution integrates seamlessly with CRMs like Salesforce, ERPs, telephony systems, and calendars via secure APIs.

Can the voice agent understand multiple languages?

Yes, it supports multilingual dialogues and dialects, offering global accessibility for diverse customer bases.

Is human agent transfer available during calls?

Absolutely. The AI can escalate complex queries to live agents when needed, ensuring smooth customer service.

Is the voice data secure and compliant with privacy laws?

Yes, we use end-to-end encryption and comply with GDPR, HIPAA, and other data privacy standards.

Can I customize the voice and tone of the assistant?

Yes, you can choose or create a branded voice to match your business’s personality and tone.

How accurate is the AI in understanding customer intent?

Our advanced NLP engine ensures high intent recognition accuracy, even in noisy or accent-heavy environments.

What kind of analytics does the system provide?

You get access to real-time usage data, sentiment analysis, performance scores, and full interaction transcripts.

Is it suitable for small businesses and startups?

Yes! The system is scalable, with flexible pricing to fit businesses of all sizes and sectors.

How long does it take to set up the AI Voice Agent?

Depending on complexity, initial setup and integration typically take between a few days to a couple of weeks.

You still have a questions

For queries, Call us directly or Email us at the given Contact information.

0161 383 0950

sales@qastco.com

Bespoke AI Voice Agent

Neo in Action